HD 820
Trade-in your old headphones for a refund*
Thank you for choosing well, for your old pairs.
To make the post submission experience of your trade-in assessment seamless, you would currently be able to submit your trade-in assessment with an eligible Sennheiser headphones purchase only. Great news, that these pair of Sennheiser headphones are eligible for you to complete and submit your online trade-in assessment.
If you haven't already, please be sure of adding these Sennheiser Headphones to cart firstly by going back and clicking on the BUY NOW button, which will add you trade-in submission automatically to your order, once have completed all the online assessments steps. You will get to see the assessed value for your trade-in submission on the checkout screen, eligible for being refunded once our trade-in partner has received your old pair of headphones.
What happens after submitting your Trade-in assessment can be found here.
Trade-in is temporarily unavailable, please try again later!
Step 01 of 04
Device Details
Every great listening journey has a next chapter. Assess the perceived value of your
old headphones in quick four steps and retain that value for an improved listening experience.
Your
estimate, instantly. Your upgrade, ready when you are.
Are your headphones fully functional?
Fully Functional Means:
- Headphones are able to power on, charge, and are able to hold charge (LED comes on when charging).
- Original charging case is included and is in good working condition i.e. charges both In-ears, hinge opens and close cleanly, no corrosion on the connectors, and pairs with the headphones).
Are your headphones in good physical condition?
Good Physical Condition Means:
- The headphones are not cracked, chipped, smashed, and the casing is not cracked.
- The headphones do not have heavy wear (light wear can be accepted).
- The original headphones charging case is not physically damaged, including no frame cracks.
- No corrosion or water damage.
Get an Estimate
Estimated Trade-in value
$250.00NZD - For your MOMENTUM 3 Wireless
Your headphones may not be eligible for trade-in. If you'd like to continue proceeding for your headphones, you may do so by contacting our partner directly at sennheiser.support@moorup.com.au.
Step 02 of 04
Get an Estimate
Estimated Trade-in value
$250.00NZD - For your MOMENTUM 3 Wireless
Great going! You are half way through your Trade-in assessment. If you do not wish to proceed further, simply close this, and your assessment will not be included with our order. Alternatively, please follow below steps to complete your submission. :
- We'll grab your contact details and address and share with our partner, Moorup, to start the return set up for your trade-in headphones.
- You'll receive further instructions on completing your trade-in from Moorup by email. Complete Trade-in T&Cs can be found here.
- Once Moorup receives your headphones, and validates the condition and your identity, we will issue the refund to the same payment method as this transaction. How Moorup handles your personal data can be found here.
Step 03 of 04
Personal Details
We need a few details to complete your trade-in request. Your information will be securely handled in accordance with Moorup's Privacy Policy.
Step 04 of 04
Prepare my Headphones
Prepare to return your headphones.
The final step is to prepare your headphones for returning to Moorup.
Return your headphones at local post office
Once submitted, we'll email you a barcode you can take to any New-Zealand Post location to return your headphones. All postage costs are covered by Moorup.
Disable Activation or Device Lock.
Before returning your headphones, all activation and headphones locks must be disabled. If a returned headphones is still locked, it will be assessed with a trade-in value of $0.
Not sure how to disable Activation Lock?
You can find a step-by-step guide on preparing your headphones for trade-in here at Moorup's Help Centre.
For your MOMENTUM 3 Wireless
Your trade-in request is received
Thank you for completing your trade-in assessment. Once your headphones are received and validated, $250 will be refunded to the payment method used to buy the Sennheiser headphones today.
What's next?
You'll receive an email with the next steps. We'll need to verify your identity and once complete you'll receive pre-paid return postage details. Then it's time to drop that old pair of headphones off to New-Zealand Post.
When will I receive my payment?
Once we receive a thumbs up from Moorup, refunds are typically processed within 7 business days.
What if I need help?
If you have any questions or want to check the status of your trade-in, contact us at sennheiser@moorup.com.au.