Returns & Refunds Policy

60-Day Free Return Policy

 

We want you to feel confident with your purchase. If for any reason you are not completely satisfied, you may request a return within 60 days from the delivery date of your order.

 

To begin a return, please contact our customer support team and wait for return instructions before sending the item back.

 

For change-of-mind returns, products must be returned in unused, resellable condition, including all accessories and the original packaging.

 

Return Conditions

  • All accessories must be included

  • Original packaging must be returned

  • Items must be in resellable condition

  • Returns that do not meet these conditions may be declined

 

The return shipping fee will be covered once you contact our support team and follow the approved return process.

 

After the returned item arrives at our warehouse, it will be inspected before a refund is issued. This process typically takes up to 7 business days.

 

If you are using an overseas credit card, currency conversion charges and bank or credit card processing fees are non-refundable.

 

Product Issues or Defects

If you believe your product has a fault or quality issue, please contact our support team. You may be asked to provide additional information such as photos, videos, or the product serial number to help us assess the issue.

 

If the return is approved due to a verified defect, we will provide an appropriate resolution, which may include a replacement, repair, or refund.

 

For products purchased through authorised retailers, please contact the original store or sales channel for assistance.


How to Start a Return

  1. Contact our customer support team with your order number and reason for the return.

  2. Our team will provide return instructions and the return address within 1–2 business days.


Refund Processing

Once your return has been received and inspected, a refund will be issued to the original payment method used for the purchase. Refunds are generally processed within 7 business days after inspection.

 

Please note that bank transaction or payment processing fees charged by your financial institution are not refundable, as these are not included in the product price.


Contact Us

If you need assistance with a return, refund, or warranty claim, please contact our customer support team, and we will be happy to assist.